Refund policy
At VogliaVera, we are committed to ensuring your satisfaction with every purchase of our Shirts, Shorts, and Skirts. Please review our refund policy below for a smooth and transparent process.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items damaged due to improper use or care
- Gift cards or promotional credits
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the request. Our team will respond within 2 business days with instructions for returning the items. Please note that you are responsible for the cost of return shipping unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to reflect the credit.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please request a refund for the original item and place a new order through our website.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.
Contact Us
For any questions or concerns regarding our refund policy, please email [email protected]. We are here to help.